{"id":28132,"date":"2019-07-21T08:00:00","date_gmt":"2019-07-21T06:00:00","guid":{"rendered":"https:\/\/4000mil.se\/?p=28132"},"modified":"2020-07-07T21:05:35","modified_gmt":"2020-07-07T19:05:35","slug":"hur-det-gick-med-sas-och-vart-bagage","status":"publish","type":"post","link":"https:\/\/4000mil.se\/index.php\/hur-det-gick-med-sas-och-vart-bagage\/","title":{"rendered":"Hur det gick med SAS och v\u00e5rt bagage som \u201df\u00f6rsvann\u201d mitt under bokningen"},"content":{"rendered":"

Jag skrev ju i maj om att vi bokat flygresan till och fr\u00e5n v\u00e5r schweiziska t\u00e5gluff med SAS.<\/p>\n

Du kan l\u00e4sa det inl\u00e4gget h\u00e4r.<\/a><\/p>\n

P\u00e5 grund av ett fel i SAS bokningssystem, s\u00e5g det under p\u00e5g\u00e5ende bokning ut som att bagage ingick i min resa. Och efter avslutad och betald bokning ingick det inte l\u00e4ngre p\u00e5 hemresan.<\/p>\n

Jag tog sk\u00e4rmdumpar fr\u00e5n bokningen och skickade in ett \u00e4rende till SAS Customer Care direkt. Nu, efter avslutad resa fick jag ett svar fr\u00e5n SAS. Ett mycket trevligt och korrekt svar, d\u00e4r man meddelande att man ber om urs\u00e4kt och beklagar hur det blev. Jag kommer att ers\u00e4ttas f\u00f6r de extra utgifter jag haft f\u00f6r att l\u00e4gga till bagage till hemresan.<\/p>\n

Slutet gott allting gott d\u00e5 eller?<\/h2>\n

Allts\u00e5 ja, absolut. Jag \u00e4r inte den som \u00e4r l\u00e5ngsint p\u00e5 n\u00e5got s\u00e4tt. SAS hade ett fel i sitt system, de tog ansvar f\u00f6r det och ersatte mig f\u00f6r de extra kostnader som detta fel orsakade f\u00f6r mig.<\/p>\n

Men samtidigt. Jag kan inte l\u00e5ta bli att tycka att det \u00e4r lite synd att SAS kundtj\u00e4nst, som allts\u00e5 \u00e4r en helt annan avdelning \u00e4n Customer Care, har hanterat detta s\u00e5 klantigt. Jag har ju ringt flera g\u00e5nger och f\u00f6rs\u00f6kt prata med kundtj\u00e4nst om det som intr\u00e4ffat och de har verkligen bem\u00f6tt mig p\u00e5 ett tr\u00e5kigt s\u00e4tt. S\u00e4rskilt nu som SAS n\u00e4r man v\u00e4l satt sig ner och tittade p\u00e5 \u00e4rendet faktiskt gav mig r\u00e4tt. T\u00e4nk om jag hade f\u00e5tt prata med r\u00e4tt person direkt, faktiskt f\u00e5tt m\u00f6jlighet att f\u00f6rklara hela mitt \u00e4rende, utan att bli avbruten och f\u00e5tt korrekta svar och om vi hade kunnat reda ut detta p\u00e5 en g\u00e5ng. S\u00e5 mycket enklare det hade varit. S\u00e5 mycket b\u00e4ttre intryck jag f\u00e5tt av SAS d\u00e5. Det k\u00e4nns s\u00e5 on\u00f6digt p\u00e5 n\u00e5got s\u00e4tt. Och s\u00e5 tr\u00e5kigt.<\/p>\n

\"\"<\/p>\n

L\u00e4s ocks\u00e5: 4 flyg-grejer som jag funderar p\u00e5 just nu<\/a><\/p>\n

Vill du l\u00e4sa om fler av v\u00e5ra resor? Gl\u00f6m inte att gilla 4000mil p\u00e5 Facebook<\/a>.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Jag skrev ju i maj om att vi bokat flygresan till och fr\u00e5n v\u00e5r schweiziska t\u00e5gluff med SAS. Du kan l\u00e4sa det inl\u00e4gget h\u00e4r. P\u00e5 grund av ett fel i SAS bokningssystem, s\u00e5g det under p\u00e5g\u00e5ende bokning ut som att bagage ingick i min resa. Och efter avslutad och betald […]<\/p>\n","protected":false},"author":3,"featured_media":28233,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1498],"tags":[552],"class_list":["post-28132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-flygresor","tag-sas"],"yoast_head":"\nHur det gick med SAS och v\u00e5rt bagage som \u201df\u00f6rsvann\u201d mitt under bokningen<\/title>\n<meta name=\"description\" content=\"Jag skrev ju i maj om att vi bokat flygresan till och fr\u00e5n v\u00e5r schweiziska t\u00e5gluff med SAS. Du kan l\u00e4sa det inl\u00e4gget h\u00e4r. 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